Modora
Add to Discord

Support

Something not working? Start here.

In the order you should try them: the place where people answer, the place where the answer is already written down, and the ways to reach us if neither one helps.

Discord

Always open

Ask in the support server

Staff and other server owners read the same channels. Most questions turn out to be about a setting that already exists, and those are answered in a message or two.

  • Staff and community in the same channels
  • Screenshots and settings can go straight into the thread
  • Answers stay searchable for the next person
  • Outages and releases are posted there first
Join the Discord server

No ticket and no account needed.

Docs

Self-service

Read the documentation

Every module has a page: what it does, which settings it has, and what happens once you switch it on. Start here when you want to know how something works rather than why it broke.

  • A page per module, with every setting named
  • Step-by-step guides for the larger setups
  • The full command reference
  • Searchable with Ctrl+K
Open the docs

Channels

Which channel to use

Status
DiscordFastest. Staff and community both read it.
EmailFor anything that cannot be posted in public.
Bug reportsGoes onto the public feedback board.

Reports

Report something

Report a bugSomething behaves differently than the documentation says. Name the server, the module and what you expected.Report itSuggest a featureSomething you are missing. Every idea is public and can be voted on.Share the ideaSee what is openEvery report and idea with its status. Worth a look before you write a new one.Open the board

Docs

Where most people start

Open the docs
Add the bot to your serverSet up musicTroubleshootingCommand referenceFrequently asked questionsSet up the ticket systemCustom bot

FAQ

Asked most often

All questions
Open the invite from the dashboard or the docs, pick your server and confirm. You need the Manage Server permission in that server. The server then appears in your dashboard and you can switch modules on one by one.

Email

Reach us directly

Email support

For anything that does not belong in a public channel: billing, an account question, or something you cannot put in a screenshot.

support@modora.gg

Slower than Discord.

Privacy and data

Questions about the data Modora keeps, or a request to see or delete it.

privacy@modora.gg

Answered within 30 days, the period the GDPR sets.

GDPRLegal

Still stuck?

If the answer is not in the documentation and not on the board, ask in the Discord server. That is where the people who can look at your server are.

Join the Discord serverBrowse the docs