/ticket
Enhanced ticket management commands (Modora v2)
- Required permission
- None set
- Where
- Servers and DMs
- Module
- ticketsDocumentation for this module
Which of these you see in a server depends on that server's setup and on your own Discord permissions.
Subcommands
/ticket close
Close a ticket with enhanced options
reasonStringoptionalReason for closing the ticket
/ticket priority
Set ticket priority
levelStringrequiredPriority level
/ticket sla
Set SLA deadline for this ticket
deadlineStringrequiredSLA deadline (e.g., 2h, 1d, 2024-12-31)
/ticket escalate
Escalate this ticket
reasonStringrequiredReason for escalation
/ticket note
Create or open private notes thread for internal communication
staffBooleanoptionalPing staff roles in thread (default: true)userUseroptionalAdd a specific user to the notes thread
/ticket rate
Send a rating request embed to the ticket channel
/ticket ai_analyze
Analyze ticket with AI
textStringoptionalText to analyze (leave empty to analyze recent messages)
/ticket bulk
Bulk operations on multiple tickets
actionStringrequiredBulk action to performfilterStringoptionalFilter tickets (e.g., category:support, priority:high)
/ticket info
Show detailed ticket information
/ticket tebex
Validate a Tebex order (staff only)
order_idStringrequiredTebex order ID (tbx_...)
/ticket add
Add a user to this ticket
userUserrequiredThe user to add to the ticket
/ticket remove
Remove a user from this ticket
userUserrequiredThe user to remove from the ticket
/ticket stats
Show ticket statistics for this channel
/ticket analytics
View server ticket analytics (admin role or bot owner only)
periodStringoptionalTime period for analytics
/ticket requestclose
Request to close this ticket (staff only)
reasonStringoptionalReason for requesting closuretimerStringoptionalAuto-close timer (e.g., 1h, 30m, 2d)
/ticket rename
Rename the ticket channel
nameStringrequiredNew name for the ticket channel
/ticket move
Move ticket to a different category
categoryChannelrequiredCategory to move the ticket to
/ticket transfer
Transfer ticket to a different panel
panelStringrequiredPanel name or ID to transfer the ticket topriorityStringoptionalSet priority for the ticket (optional - defaults to keeping current priority)
/ticket claim
Claim this ticket so other staff know you are handling it
/ticket unclaim
Unclaim this ticket (make it available for other staff)
/ticket reply
Send a quick reply (canned response) in this ticket channel
quick_replyStringrequiredChoose a quick reply to sendformatStringoptionalSend as plain text or as embed (if the quick reply has embed data)
/ticket emoji
Set or remove your personal emoji in ticket channel names
actionStringrequiredAction to performemojiStringoptionalYour personal emoji (Unicode or custom server emoji, required for set action)
/ticket new
Create a new ticket quickly (Staff only)
panelStringrequiredPanel to create ticket fromuserUseroptionalUser to create ticket for (optional)reasonStringoptionalReason for creating the ticket
/ticket blacklist add
Add a user to the ticket blacklist
userUserrequiredUser to blacklistreasonStringrequiredReason for blacklistingdurationStringoptionalDuration (e.g., 1d, 2w, 30d). Leave empty for permanent
/ticket blacklist remove
Remove a user from the ticket blacklist
userUserrequiredUser to unblacklist
/ticket blacklist list
List all blacklisted users
Other commands in this module
Move one job across and see
Every module is off until you turn it on, so adding Modora changes nothing in your server until you decide it should.